ISO 9000 Certification

The ISO 9000 certification standard incorporates several processes that help a company continuously improve the following: 1) Goals and Metrics - setting goals on various levels and using metrics to gage performance; 2) Customer Feedback - measuring what customers think about the company and its products or services; 3) Internal Audits - periodical evaluating if the company still meets all ISO 9000 requirements; 4) Corrective Action - systematical identification of underlying causes of existing problems and then correcting these causes; 5) Preventive Action - systematical search for potential problems and correcting their underlying causes before the problems can occur; 6) Management Review - management's periodical review of key business indicators and planning of improvement initiatives.